Confirmit is giving Market Research organizations greater reporting, management and usability capabilities with the latest release of its comprehensive software platform, Confirmit Horizons. Continue reading Confirmit Accelerates Evolution and Revolution in Market Research with New Platform Capabilities
Monthly Archives: September 2019
Chorus.ai Launches AI-Based Recommendations That Highlight Key Coaching Moments and Deal Risks
Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams announced a new AI-based feature to its arsenal, Recommendations, for deals, meetings, reviews and coaching. Recommendations uses Chorus’s AI technology to provide role-based suggestions that help users automatically see important moments from hundreds of meetings. Continue reading Chorus.ai Launches AI-Based Recommendations That Highlight Key Coaching Moments and Deal Risks
Consilium Boosts Outbound Campaign Management for Cisco with Comprehensive New Release of UniCampaign™
Consilium Software, a world-leading provider of enterprise software for unified communications (UC) and contact centres announced the general availability of UniCampaign™ 7.0, the most significant new release of outbound list and campaign management software for Cisco contact centres. Continue reading Consilium Boosts Outbound Campaign Management for Cisco with Comprehensive New Release of UniCampaign™
The importance of voice in the moments that matter
As the digital revolution has provided consumers with more information, so their relationship with vendors that they purchase products from has fundamentally changed. Power is now firmly with the buyer; and this means customer experience is the new battleground on which businesses thrive or die… Continue reading The importance of voice in the moments that matter
Weekendesk reserves Talkdesk for cloud contact centre solutions
Talkdesk® announced Weekendesk selected Talkdesk as its contact centre solutions provider. Weekendesk chose to make customer experience its differentiator in the competitive travel industry with Talkdesk Enterprise Cloud Contact Center for its seamless integration with Salesforce, real-time reporting and ironclad privacy and security compliance. Continue reading Weekendesk reserves Talkdesk for cloud contact centre solutions
Forrester Announces Top UK Brands That Deliver High Quality Customer Experience
Forrester released its list of customer experience (CX) leaders among U.K. brands, according to its U.K. 2019 Customer Experience Index (CX Index™) rankings. Continue reading Forrester Announces Top UK Brands That Deliver High Quality Customer Experience