Based on its recent analysis of the North American business communications solutions market, Frost & Sullivan recognizes Sprint Business with the 2019 North American New Product Innovation Award for Sprint® Smart Messaging — a solution to help businesses communicate with their customers through an artificial intelligence (AI)-powered text messaging system. Continue reading Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution
Monthly Archives: January 2020
Sharpen Names Ric Kosiba Chief Data Scientist
Sharpen Technologies, developers of the agent-first omnichannel cloud contact centre platform announced that industry veteran Ric Kosiba has been named chief data scientist. Continue reading Sharpen Names Ric Kosiba Chief Data Scientist
Qualtrics Announces Frontline Feedback
Qualtrics, the leader in customer experience and creator of the experience management (XM) category announced the general availability of Frontline Feedback to Qualtrics CustomerXM™. Continue reading Qualtrics Announces Frontline Feedback
Eckoh joins the Five9 App Marketplace as the first Secure Payments provider
Eckoh, the global provider of Secure Payment products and Customer Contact solutions announces that it has joined the Five9 App Marketplace as the only approved Secure Payments partner for Five9’s customers. Continue reading Eckoh joins the Five9 App Marketplace as the first Secure Payments provider
Selligent Names Matthew Saskin as VP of Customer Experience
Selligent, the intelligent omnichannel marketing and experience cloud platform announced that Matthew Saskin has joined the company as Vice President of Customer Experience. Saskin will help drive Selligent’s growing CX business, working with its burgeoning channel and technology partner community to enable businesses to deliver powerful end-to-end customer experiences. Continue reading Selligent Names Matthew Saskin as VP of Customer Experience
Talkdesk innovation culture results in more than 200 patents filed in 100 days
Talkdesk® announced completion of more than 200 U.S. patent applications in 100 days. All 200 filed patents cover its enterprise contact centre with more than half specifically protecting Artificial Intelligence (AI) capabilities within the contact centre. Continue reading Talkdesk innovation culture results in more than 200 patents filed in 100 days