Provana, a leading provider of best-in-class solutions for contact centers, is proud to announce its acquisition of TriVium Systems. TriVium, an Oregon-based company, is a leading provider of call recording, reporting, and analytics solutions. Continue reading Provana announces acquisition of TriVium Systems
Monthly Archives: January 2020
PwC Joins the Qualtrics Partner Network
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, and part of SAP, announced that PwC will join the Qualtrics Partner Network. Continue reading PwC Joins the Qualtrics Partner Network
Confirmit Named Finalist in Global Stevie® Awards Competition
Confirmit, the leading global solutions provider for Customer Experience, Employee Experience, and Market Research, was named a Stevie® Award Finalist for the Business Intelligence Solution category. Continue reading Confirmit Named Finalist in Global Stevie® Awards Competition
Panasonic Announces Full Integration of SIP Products with Netcall
Panasonic announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platform. This integration strengthens Panasonic’s built-in call centre features, including reporting and monitoring, removing the need for human intervention and improving customer satisfaction. Continue reading Panasonic Announces Full Integration of SIP Products with Netcall
January blues threaten customer satisfaction levels for more than 25% of businesses
More than a quarter (26%) of UK businesses believe their customers are less happy in January than any other month, according to new research. Continue reading January blues threaten customer satisfaction levels for more than 25% of businesses
CalMac offers bi-lingual customer care service
The UK’s largest ferry and harbour operator is adding to its support for Gaelic speakers by offering a bi-lingual English and Gaelic customer care service. Continue reading CalMac offers bi-lingual customer care service