Talkdesk® has announced Talkdesk Remote and Talkdesk On The Go, designed to increase contact centre efficiency and operational flexibility. The COVID-19 pandemic has ushered in a new era of work-from-home (WFH) needs for both employer and employee. Continue reading Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go
Monthly Archives: September 2020
Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI
Creative Virtual, a world leader in customer and employee engagement solutions, and Speakeasy AI jointly announced their first shared enterprise customer is live using their integrated solution for conversational AI within IVR. Continue reading Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI
Boomi Advances iPaaS with Announcement of New Integrated Experiences Vision
Boomi™, a Dell Technologies™ business and leading provider of cloud-based integration platform as a service (iPaaS), introduced its new vision: Integrated Experiences. On Boomi, Integrated Experiences empowers organizations to instantly connect their customers, employees, partners, and users to what they want. Continue reading Boomi Advances iPaaS with Announcement of New Integrated Experiences Vision
Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI
Enterprise Bot, a startup providing conversational artificial intelligence (AI) and automation tools, and Avaloq, a leader in digital banking solutions, have announced a new partnership which will see Avaloq offering Enterprise Bot’s conversational customer service software to its banking and wealth management clients. Continue reading Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI
Controlled Network Solutions Deploys Ribbon Call Trust™ to Mitigate Nuisance and Robocalls
Ribbon Communications, announced that Controlled Network Solutions (CNS), a leading independent provider of hosted PBX, telecommunications and cloud-based technology solutions to businesses across North America, is deploying key components of the Ribbon Call Trust™ portfolio to deliver advanced protection against nuisance and robocalls. Continue reading Controlled Network Solutions Deploys Ribbon Call Trust™ to Mitigate Nuisance and Robocalls
Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering
Avaya and RingCentral announced the expansion of Avaya Cloud OfficeTM by RingCentral® across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer. Continue reading Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering