Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution

Zoovu, the global leader in conversational search and digital buying assistance, announced the company’s merger with German-based data and semantic search experts SEMKNOX. The merger signifies a significant leap forward in personalized online buying experiences with the creation of the first no-code contextual customer experience platform. Continue reading Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution

Bambuser Establishes UK and US Business Operations Following Remarkable First-year Momentum for Live Video Shopping Solution

As brands and retailers increasingly seek innovative ways to engage with and convert digital audiences, interactive live video streaming provider Bambuser revealed that, after just one year since launch of its flagship Live Video Shopping technology, the company is establishing Bambuser U.K. Ltd. and Bambuser U.S.A. Corp. in order to address the accelerated pace of adoption in the regions. Continue reading Bambuser Establishes UK and US Business Operations Following Remarkable First-year Momentum for Live Video Shopping Solution

Cyara Appoints New Head of Customer Experience Amidst 41% YoY Growth

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, proved the success of its innovative approach to contact centre test automation strategies and CX assurance by closing its 2020 fiscal year with 41% year-over-year SaaS bookings growth, an 40% increase in year-over-year renewal bookings, and with 95% customer retention. Continue reading Cyara Appoints New Head of Customer Experience Amidst 41% YoY Growth

TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has won several awards at this years’ European Customer Centricity and UK National Contact Centre award ceremonies, both of which took place earlier this week. Continue reading TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment

Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, an artificial intelligence and machine learning engine built directly into Delighted’s customer experience platform. Continue reading Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Airship Acquires Conversational Commerce Pioneer ReplyBuy

Customer engagement company Airship announced that it has acquired ReplyBuy, a company that pioneered fully integrated solutions for payments over SMS. This move extends Airship’s platform beyond customer engagement to directly enable commerce, as well as power one-to-one customer conversations via two-way SMS. Continue reading Airship Acquires Conversational Commerce Pioneer ReplyBuy