Seismic, the industry-leading and award-winning sales enablement and marketing orchestration platform provider, announced the launch of new Interactive Content capabilities, enabling marketers and sellers to deliver high impact, personalised content at scale. Continue reading Seismic Launches Interactive Content to Improve Digital Engagement for Marketers and Sellers in Summer 2020 Release
Daily Archives: September 2, 2020
Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences
Genesys®, the global leader in cloud customer experience and contact centre solutions announced it is working with Adobe to help organisations break down data siloes between marketing, commerce, sales and service departments. Continue reading Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences
Sinch completes first part of acquisition of ACL Mobile
Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announces that the first part of the acquisition of ACL Mobile Limited has been completed. Continue reading Sinch completes first part of acquisition of ACL Mobile
Micro Focus Introduces Hybrid Cloud Management X
Micro Focus announced the release of Hybrid Cloud Management X (HCMX), the industry’s first cloud-native, multi-tenant cloud management platform that can run in the public cloud or on-premises. Continue reading Micro Focus Introduces Hybrid Cloud Management X
Empirix Extends Voice Quality Testing and Monitoring Solution to Work-From-Home Environments With the Release of Hammer Ohm
Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics announced the release of Hammer Ohm™, an automated voice quality and customer experience test and monitoring solution for work-from-home environments. Continue reading Empirix Extends Voice Quality Testing and Monitoring Solution to Work-From-Home Environments With the Release of Hammer Ohm
Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI
Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced today that the company’s AI research team is partnering with Carnegie Mellon University, INESC-ID, and Instituto de Telecomunicações to dramatically improve multilingual conversational chat. Continue reading Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI