Twilio announced that Deloitte Digital has joined the Twilio Build partner program as a premier Global Systems Integrator (GSI). Deloitte Digital, part of Deloitte Consulting LLP, joins a growing global ecosystem of systems integrators with technology practices dedicated to building customer engagement solutions using Twilio’s cloud communications platform. Continue reading Twilio Welcomes Deloitte Digital As A Premier Global Systems Integrator
Monthly Archives: September 2020
Sprinklr Raises $200 Million at $2.7 Billion Valuation
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that it has raised $200 million at a $2.7 billion valuation from Hellman & Friedman (H&F), one of the world’s most experienced private equity firms, and secured an additional $150 million in convertible securities from Sixth Street Growth, the growth investment arm of Sixth Street, a leading global investment firm. Continue reading Sprinklr Raises $200 Million at $2.7 Billion Valuation
Salesbox CRM launches next-generation software
Salesbox CRM, a European Saas company, born in Stockholm, has launched the next generation sales automation software. Continue reading Salesbox CRM launches next-generation software
Verint AI and Experience Management Cloud Recognized for Market Leadership in Omdia Report
Verint® announced its innovative, AI-enabled Experience Cloud has been recognized as a market leader in the Omdia Market Radar: AI-enabled Experience Management Platforms report*. Continue reading Verint AI and Experience Management Cloud Recognized for Market Leadership in Omdia Report
Maintel launches Callmedia CX Now – ushering in the cloud-based contact centre of the future
Maintel has launched Callmedia CX Now a cloud-based solution which ensures the right interaction occurs with the right contact centre agent at the right time, every time. The software allows businesses to deliver efficient omnichannel customer service and improve customer experience. Continue reading Maintel launches Callmedia CX Now – ushering in the cloud-based contact centre of the future
The Innovator’s Guide to the Digital-First Contact Centre
Contact Centre adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing is growing rapidly. Continue reading The Innovator’s Guide to the Digital-First Contact Centre