Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, has introduced its new Experience Partner Program. The mission of this revamped program is to empower Quadient partners with the knowledge and support needed to successfully implement and maximize the value of Quadient’s customer experience management (CXM) solutions. Continue reading Quadient Launches Revamped Partner Program Focused on Customer Experience
Monthly Archives: October 2020
Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels
Verint® announced the Canadian Real Estate Association (CREA), one of Canada’s largest single-industry trade associations, has selected Verint’s Experience Management solutions to gain comprehensive insights into the member experience across its digital properties*. Continue reading Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels
NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features that Fuel Modern Contact Centres
NICE inContact, a NICE business, announced the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, deeper operational insights across all digital and voice interactions, and faster handle time through real-time customer authentication with voice biometrics. Continue reading NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features that Fuel Modern Contact Centres
Scorebuddy Announces the Release of a Fully Integrated Learning Management System with its World-Class Quality Assurance Solution
Scorebuddy, a best-in-class contact centre quality assurance solution provider, announces that it has released a new version of its dedicated contact centre quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool, to create a comprehensive suite of solutions for contact centres’ who wish to establish a winning strategy for delivering excellent customer service. Continue reading Scorebuddy Announces the Release of a Fully Integrated Learning Management System with its World-Class Quality Assurance Solution
SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver High-Definition CX
SugarCRM, the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat, and text messaging for omnichannel customer service and support. Continue reading SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver High-Definition CX
Bambuser announces integration with Salesforce Commerce Cloud
Interactive live video shopping provider Bambuser announced that it has launched Live Stream E-Commerce Experiences, a new integration with Salesforce Commerce Cloud, the fastest path to unified commerce. Continue reading Bambuser announces integration with Salesforce Commerce Cloud