MessageBird, the world’s leading omnichannel cloud communications platform, has announced the closing of a new $200M Series C round led by Silicon Valley’s Spark Capital at a $3B valuation with participation from Bonnier, Glynn Capital, LGT Lightstone, Longbow, Mousse Partners and New View Capital. Continue reading MessageBird raises $200M Series C, at $3B valuation
Monthly Archives: October 2020
SurveyMonkey Simplifies Customer Experience with Launch of the GetFeedback Platform
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, launched its new customer experience (CX) solution, the GetFeedback platform. Continue reading SurveyMonkey Simplifies Customer Experience with Launch of the GetFeedback Platform
Time and cost-saving triage Chat Bot launched for property agents
A new online chat bot has been launched to help property agents triage inbound online enquiries and focus resource towards the most valuable opportunities. Launched by leading outsourced communication provider Moneypenny, the bot identifies and filters out property maintenance queries so that live chat resource can be prioritised for lucrative new leads and enquiries. Continue reading Time and cost-saving triage Chat Bot launched for property agents
Bandwidth to acquire international communications leader Voxbone
Bandwidth, a leading enterprise cloud communications company announced it has signed a definitive agreement to acquire Voxbone, an international enterprise cloud communications leader, for an enterprise value of €446 million EUR, representing a multiple of approximately six times anticipated Voxbone 2020 revenue. Continue reading Bandwidth to acquire international communications leader Voxbone
UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions
UJET, the ultra-modern cloud contact centre platform for customer-centric enterprises, announced the general availability of its Virtual Agent, a new solution powered by artificial intelligence (AI) and UJET’s highly sophisticated next-generation customer experience platform. Continue reading UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions
phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8
8×8, a leading integrated cloud communications platform, announced that phoenixNAP®, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8×8 Open Communications PlatformTM to enable employees and contact centre agents to operate from anywhere, and stay connected with colleagues, customers and partners around the world. Continue reading phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8