American Express Global Business Travel (GBT), the world’s leading business partner for managed travel, has acquired 30SecondsToFly, a technology start-up specializing in artificial intelligence (AI) and messaging for business travel. Continue reading American Express Global Business Travel Acquires AI Start-up 30SecondsToFly
Monthly Archives: October 2020
H&M Extends Nuance Virtual Assistant and Live Chat to Google’s Business Messages
Nuance and H&M, one of the largest global fashion retailers with more than 50 market online shops, announced consumers can now engage with H&M virtual assistant and live chat agents directly from services like Google Maps or Google Search. Continue reading H&M Extends Nuance Virtual Assistant and Live Chat to Google’s Business Messages
Twilio to Acquire Segment, the Market-leading Customer Data Platform
Twilio announced that it has entered into a definitive agreement to acquire Segment for approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. The transaction is expected to close in the fourth quarter of 2020. Continue reading Twilio to Acquire Segment, the Market-leading Customer Data Platform
Webhelp announces partnership to help the hospitality industry bounce back with award winning fintech Yoello
Webhelp, a global leader in customer experience and business solutions, is supporting Yoello as it accelerates its growth in the UK and into Europe. Continue reading Webhelp announces partnership to help the hospitality industry bounce back with award winning fintech Yoello
Sykes names David Brain as Chief Digital Officer
Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer engagement services, multichannel demand generation and digital transformation, is pleased to announce the appointment of David Brain as Chief Digital Officer, effective immediately. Continue reading Sykes names David Brain as Chief Digital Officer
Natterbox Links Voice Component of Microsoft Teams to Salesforce
Natterbox, a leading provider of global voice solutions, announced today that it is bringing together the power of Microsoft Teams and Salesforce to enable organisations using both services to gain greater visibility of all calls. Continue reading Natterbox Links Voice Component of Microsoft Teams to Salesforce