Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced that it is expanding its partner community with three new solution providers—Iron Bow Technologies, eleven and United MakGroup. Continue reading Nectar Broadens Global Partner Community with Iron Bow Technologies, eleven and United MakGroup
Monthly Archives: October 2020
Seven principles for AI: BMW Group sets out code of ethics for the use of artificial intelligence
The use of artificial intelligence (AI) is a central element of the digital transformation process at the BMW Group. The BMW Group already uses AI throughout the value chain to generate added value for customers, products, employees and processes. Continue reading Seven principles for AI: BMW Group sets out code of ethics for the use of artificial intelligence
Blue Prism Announces Service Assist
Addressing the increasing demands of customer contact centres and call centre agent productivity, Blue Prism announced the availability of Blue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic and engaging, to better serve customers. Continue reading Blue Prism Announces Service Assist
HGS Launches New Contact Centre Analytics Platform
Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and customer experience solutions, announced the launch of HGS PULSE, a new contact centre analytics platform that provides business performance and customer insights using near real-time data. Continue reading HGS Launches New Contact Centre Analytics Platform
Prodec Networks succeeds in the G-Cloud 12 framework
Prodec Networks, a leading provider of technology products, solutions and services, is pleased to announce it has been awarded a place on the G-Cloud 12 framework. This success means Prodec will continue to supply services within the Cloud Hosting and Cloud Software categories on the Digital Marketplace. Continue reading Prodec Networks succeeds in the G-Cloud 12 framework
CoreDial Announces Acquisition of Video Collaboration and Communication Technology Company eZuce
CoreDial, LLC, a leading provider of cloud communications, video collaboration and contact centre solutions, announced it has acquired the assets of eZuce, a privately held video collaboration and communications technology vendor based in Stoneham, Massachusetts, with engineering and development teams in Slovakia and Romania. Continue reading CoreDial Announces Acquisition of Video Collaboration and Communication Technology Company eZuce