Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot. Continue reading Ruby Acquires Pure Chat
Monthly Archives: October 2020
Sabio Group appoints Matt Tuson as Chief Commercial Officer
Sabio Group, Europe’s leading full service CX provider, has appointed Matt Tuson as Chief Commercial Officer. He brings proven executive leadership, sales and company expansion experience to Sabio, with a 25-years plus track record of driving major sales growth for cloud and CX organisations across multiple vendors. Continue reading Sabio Group appoints Matt Tuson as Chief Commercial Officer
SugarCRM Names Enterprise Software Veteran to Board of Directors
SugarCRM, the innovator of time-aware customer experience (CX) announced the appointment of James Norwood to its board of directors effective immediately. James brings more than 30 years experience in enterprise software with a proven track record in product strategy and development, sales and marketing, M&A, brand creation and differentiation, and has a detailed industry knowledge. Continue reading SugarCRM Names Enterprise Software Veteran to Board of Directors
Shifting liability for fraud from merchants to customers in contact centres
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication has meant that liability switches from merchant to customer for fraudulent transactions. Rob Crutchington at Encoded discusses how the new payment rules benefit merchants in a volatile retail market. Continue reading Shifting liability for fraud from merchants to customers in contact centres
Automation Anywhere Unveils AARI – The First Digital Assistant at Work
Automation Anywhere, a global leader in robotic process automation (RPA), announced AARI (Automation Anywhere Robotic Interface) – a smart digital assistant designed for a new era of work that brings consumer experiences to the enterprise. Continue reading Automation Anywhere Unveils AARI – The First Digital Assistant at Work
Spearline and Avaya partner to optimize global connectivity for cloud collaboration apps
Spearline and Avaya announced a partnership, which will maximise connectivity and connection quality supporting Avaya OneCloud video and collaboration apps, providing an exceptional user experience with better audio and video. Continue reading Spearline and Avaya partner to optimize global connectivity for cloud collaboration apps