While businesses worldwide have started to see their operations stabilize, they will be tested once again as higher expectations of the digital experience are on the rise. According to Experian’s latest Global Insights Report, 60 percent of consumers have higher expectations of their digital experience than before Covid-19. Continue reading One in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction
Monthly Archives: November 2020
Cyara Debuts New Customer-Focused, Value-Driving Support Services
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced the availability of Premium Support and Expert Services, two new offerings designed to help Cyara customers reap more value from Cyara’s Automated CX Assurance Platform. Continue reading Cyara Debuts New Customer-Focused, Value-Driving Support Services
ASC Expands Global Partnership with Mitel
ASC Technologies AG announced its expanded partnership with Mitel, a global leader in business communications, to provide Workforce Optimization (WFO) applications and tools for Mitel’s MiCloud Flex offering. Continue reading ASC Expands Global Partnership with Mitel
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalise insights from voice-based customer interactions. Continue reading African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
8×8 Named A Challenger in the New 2020 Gartner Magic Quadrant For Contact Center As A Service
8×8, a leading integrated cloud communications platform, announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service1. Continue reading 8×8 Named A Challenger in the New 2020 Gartner Magic Quadrant For Contact Center As A Service
Leading European Transportation Firm Selects 3CLogic to Optimize Agent Performance
3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. Continue reading Leading European Transportation Firm Selects 3CLogic to Optimize Agent Performance