Serviceaide, a global provider of intelligent, IT and enterprise service management solutions, announced the acquisition of Wendia, provider of proven and robust enterprise service management solutions to organizations worldwide. Continue reading Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia
Monthly Archives: November 2020
Volteo Digital Names Vonage Partner of Choice to Power Enhanced Customer and Contact Center Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been appointed by multinational ServiceNow Elite partner Volteo Digital as a strategic partner of choice to provide its enterprise customers with contact centre capabilities. Continue reading Volteo Digital Names Vonage Partner of Choice to Power Enhanced Customer and Contact Center Experience
FINEOS Teams with Ushur to Automate Customer Engagement
FINEOS Corporation, the global market leader in core systems for life, accident and health insurance, and Ushur, the leading no-code platform for customer engagement and Intelligent Automation, are partnering to deliver faster processing time, lower operating costs for carriers and a world-class user experience. Continue reading FINEOS Teams with Ushur to Automate Customer Engagement
Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, introduced Pega RPA Auto-balancing – the industry’s first Robotic Process Automation feature that automatically provisions workloads between an organization’s available bots. Continue reading Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management
Moneypenny launches concierge support via video in collaboration with Vpod
Leading outsourced communication provider Moneypenny has joined forces with visitor management system Vpod to offer dedicated video front-of-house and concierge support for the first time. Continue reading Moneypenny launches concierge support via video in collaboration with Vpod
BICS to fuel Talkdesk’s global expansion of cloud contact centre solutions
BICS, an international communications enabler, announces it has been selected by Talkdesk®, the cloud contact centre for innovative enterprises, to provide global coverage of Session Initial Protocol (SIP) Trunking and Cloud Numbers to Talkdesk’s customer base. Continue reading BICS to fuel Talkdesk’s global expansion of cloud contact centre solutions