Medallia, the global experience management leader, announced the appointment of Henson Gawliu as Chief Digital and Demand Generation Officer, reporting to Medallia’s President and Chief Executive Officer, Leslie Stretch. Continue reading Medallia Appoints Henson Gawliu as Senior Vice President, Chief Digital and Demand Generation Officer
Monthly Archives: November 2020
Metro Bank to create jobs in new Bristol contact centre
Metro Bank, the UK’s community bank, will soon open its newest customer contact centre above its Bristol store on Broadmead. The bank is creating more than 50 new jobs for local people and is looking for candidates who are passionate about delivering amazing service to its customers, which the bank prides itself on. Continue reading Metro Bank to create jobs in new Bristol contact centre
Puzzel developing agile new web chat solution for contact centres
Puzzel, the leading innovator of cloud-based contact centre solutions in Europe, is evolving its web chat solution to offer companies greater control over their online customer service. Continue reading Puzzel developing agile new web chat solution for contact centres
imimobile now supports Google’s Business Messages
Global cloud communications software and solutions provider, IMImobile, announced it now offers Google’s Business Messages as an additional customer communication channel for enterprises. Continue reading imimobile now supports Google’s Business Messages
Graphite Capital acquires Babble in £90m transaction
Graphite Capital, a leading UK mid-market private equity specialist, has backed the management buyout of Babble from LDC. The transaction values the unified communications, cloud contact centre and cyber security provider at £90 million. Continue reading Graphite Capital acquires Babble in £90m transaction
eGain Modernizes IVR Engagement with AI, Digital, and Analytics
eGain, a leading customer engagement platform provider, announced eGain Smart IVR™, an all-in-one solution to modernize IVR-based customer engagement. Continue reading eGain Modernizes IVR Engagement with AI, Digital, and Analytics