Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with Luxury Escapes, a leading provider of travel and holiday packages for travel in Australia and internationally. Continue reading Luxury Escapes Selects Noble ShiftTrack for Workforce Management
Monthly Archives: November 2020
Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work
Aisera, a leader in artificial intelligence innovation and customer service, announced availability of its AI Service Desk solution for Microsoft Teams. This integration enables customers to speed up and simplify resolution of internal support tickets for IT with self-service resolutions through Aisera’s platform based on conversational AI, natural learning understanding search (NLU Search), and unsupervised natural language processing (NLP). Continue reading Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work
DXC Technology and Infinia ML Team Up to Bring Benefits of Advanced Machine Learning to Global Customers
DXC Technology announced a new relationship with Infinia ML to further advance machine learning and data analytics to help customers manage and drive stronger performance and value from their IT estates. Continue reading DXC Technology and Infinia ML Team Up to Bring Benefits of Advanced Machine Learning to Global Customers
Brits dissatisfied with customer services, with energy and utilities sector coming bottom of the list
Research by Maintel, a specialist in customer service and communications technology, has revealed that the energy and utilities sector is falling short when it comes to delivering on customer service. Continue reading Brits dissatisfied with customer services, with energy and utilities sector coming bottom of the list
NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm
NICE announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE’s innovative, self-learning ENLIGHTEN Fraud Prevention solution was highlighted as a key differentiator in the report entitled ’Intelligent Authentication and Fraud Prevention Intelliview.’ Continue reading NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm
Innovative FinTech Startup Powers Mobile Engagement for Emerging Markets with 8×8
8×8 announced that OKO, a provider of index insurance and other farming-related services to smallholder farmers in emerging countries, has selected 8×8 to transform communications with farmers across Africa, dramatically improving service delivery and providing enhanced customer experiences via the 8×8 Communications Platform as a Service (CPaaS) Chat Apps API. Continue reading Innovative FinTech Startup Powers Mobile Engagement for Emerging Markets with 8×8