GlobalLogic Inc., a leader in Digital Product Engineering, announced that it has acquired ECS Group, a leading digital transformation and DevOps consultancy. Continue reading GlobalLogic Acquires ECS Group, a Leading UK-Based Digital Transformation Company
Monthly Archives: November 2020
Star2Star’s Video Meetings Now Citrix® Ready™
Star2Star, a global leader in cloud-native communications, collaboration, and integration solutions for the enterprise, today announced that its Video Meetings platform has been verified as Citrix Ready. Continue reading Star2Star’s Video Meetings Now Citrix® Ready™
National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI
Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. Continue reading National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI
Salesforce Einstein Now Delivers 80+ Billion AI-Powered Predictions Every Day
Salesforce announced that Einstein, the first comprehensive AI for CRM, now delivers more than 80 billion AI-powered predictions every day across all Salesforce products for sales, service, marketing and commerce. Continue reading Salesforce Einstein Now Delivers 80+ Billion AI-Powered Predictions Every Day
IPI launches IPI Cloud AI
IPI, the digital contact centre specialist, announced the launch of IPI Cloud AI, a SaaS-based portfolio of IPI’s own self-service applications teamed with AI capability from the world’s leading vendors. Continue reading IPI launches IPI Cloud AI
McKesson Selects InMoment to Drive Improvement of Unified Customer Experience Initiatives
InMoment®, the leading provider of Experience Improvement (XI)™, has been selected by McKesson to help deliver an improved Voice of Customer programme that gathers high quality feedback in news ways from physical and digital customer engagements. Continue reading McKesson Selects InMoment to Drive Improvement of Unified Customer Experience Initiatives