Stringent regulations and complexities arising from new communication modalities and remote, distributed workforces are widening compliance gaps, placing financial and energy trading firms at further risk for fines and reputational damage. To address these challenges, NICE, a leading provider of communication compliance solutions, has introduced NTR-X, a fully-integrated, cloud-ready omnichannel compliance recording and assurance solution. Continue reading NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management
Monthly Archives: February 2021
Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Centre and Work From Home Solutions
Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021 Remote Work Pioneer by TMCnet. The award recognises the Noble Cloud Contact Centre solution for its ability to support the massive increase in Remote Working brought on by the Coronavirus Pandemic. Continue reading Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Centre and Work From Home Solutions
Zoom Announces Availability of Zoom Rooms ‘Everywhere Workforce’ Innovations
Zoom Video Communications, Inc., announced the general availability of Zoom Rooms innovations that will help organizations safely re-enter the office and sustain an ‘everywhere workforce’. The traditional workplace has evolved and adapted with employees and organizations embracing more places as workspaces. Continue reading Zoom Announces Availability of Zoom Rooms ‘Everywhere Workforce’ Innovations
E.ON Relies on Medallia as Innovation Platform for Experience Management
Medallia, a leader in Experience Management, announced its collaboration with E.ON. After the official takeover of innogy’s business activities on 1 October 2020, E.ON, the largest operator of energy networks in Europe, is leveraging Medallia as its platform for Experience Management in the Central EMEA region. Continue reading E.ON Relies on Medallia as Innovation Platform for Experience Management
Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI
Observe.AI, a leader in Contact Center AI, announced that they will be working with Microsoft to bring the power of automation and AI to enhance customer experiences, improve compliance, and boost agent performance. Continue reading Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI
Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience
Five9, a leading provider of the intelligent cloud contact centre, announced a new set of features that more fully help customers realize the value of the Virtual Observer acquisition that Five9 made last year. Continue reading Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience