After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre as a Service (CCaaS) solutions, is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo further expands the geographical reach of Google Cloud’s conversational artificial intelligence (AI) products. Continue reading Odigo becomes Google Cloud Contact Center AI Partner
Monthly Archives: February 2021
TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021
TTEC, a leading digital Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced it was named as one of America’s Best Employers of 2021 by Forbes magazine. Continue reading TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021
Twilio’s Annual State of Customer Engagement Report Finds Digital Engagement Is Key to Business Survival in a Post-Pandemic World
Twilio, the leading cloud communications platform, released its second annual State of Customer Engagement Report. Continue reading Twilio’s Annual State of Customer Engagement Report Finds Digital Engagement Is Key to Business Survival in a Post-Pandemic World
Arise Virtual Solutions named a Leader in Everest Group’s 2021 PEAK Matrix® for Work at Home Agent Customer Experience Management
Arise Virtual Solutions, the worldwide leader in work-from-home customer support, announced the company was recognized as a Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent (WAHA) Customer Experience Management (CXM). Continue reading Arise Virtual Solutions named a Leader in Everest Group’s 2021 PEAK Matrix® for Work at Home Agent Customer Experience Management
Kustomer Launches New App Marketplace, Making it Easy for Businesses to Connect Tools, Processes and Data into a Unified Customer Experience
Kustomer, a top-rated CRM for modern customer experiences, launched the Kustomer App Marketplace, a curated set of applications and integrations that can be easily added to the Kustomer platform for a unified, omnichannel customer experience. Continue reading Kustomer Launches New App Marketplace, Making it Easy for Businesses to Connect Tools, Processes and Data into a Unified Customer Experience
Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown
Calabrio, the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. Continue reading Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown