Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is now available as a native application within Microsoft Teams, enabling contact centre agents to deliver a consistent experience regardless of channel or location. Continue reading Cirrus to Provide Seamless Cloud Contact Centre Solution Within Microsoft Teams →

NICE inContact, a NICE business, announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. Continue reading NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform →

Verint® announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Continue reading Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations →

InterSystems announced that users of its InterSystems TrakCare® unified healthcare information system now have access to an appointment booking system to schedule COVID vaccinations that has already saved one regional health board more than 500 hours of call centre time over 16 days when booking NHS staff vaccination appointments. Continue reading InterSystems Launches Automated Appointment Booking Solution for COVID Vaccinations →

[24]7.ai, a global leader in using conversational AI to transform customer experience, announced that its flagship product [24]7.ai Engagement Cloud was awarded a top rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2021 Edition →