UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. Continue reading UJET Announces Partnership with Google Cloud Contact Center AI and Integration of Google Cloud Dialogflow CX
Monthly Archives: February 2021
Cisco Webex named Official Collaboration Partner of McLaren Formula 1 team
McLaren Racing announced a new multi-year partnership with Cisco Webex as the Official Collaboration Partner of the McLaren Formula 1 team. Continue reading Cisco Webex named Official Collaboration Partner of McLaren Formula 1 team
Cisco Completes Acquisition of IMImobile PLC
Cisco announced the completion of the acquisition of IMImobile PLC. IMImobile is a leading global provider of cloud communications software and services that manage business-critical interactions at scale. Continue reading Cisco Completes Acquisition of IMImobile PLC
Verizon expands its customer experience and contact centre portfolio with Genesys Cloud
As contact centres are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact centre offerings. Continue reading Verizon expands its customer experience and contact centre portfolio with Genesys Cloud
Cheshire East Council welcome US tech firm’s £50m investment in borough
Cheshire East Council has welcomed news that Miami-based Brightstar is to invest £50m in its UK business operations, including a new call centre in the borough. Continue reading Cheshire East Council welcome US tech firm’s £50m investment in borough
Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider
Conduent announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022. Continue reading Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider