Real-time decisioning technology can play a critical role keeping customers happy, reducing churn, and improving the customer experience in the face of ever-increasing expectations, according to new research by Pegasystems, the software company that crushes business complexity. Continue reading Real-Time Decisioning Tools Critical to Meeting Increased Customer Expectations, Research Finds
Monthly Archives: April 2021
April King Legal to Offer Clients Legal Advice with Amelia
Amelia, an IPsoft Company, the largest independent leader in enterprise Artificial Intelligence (AI), announced that April King Legal, a Nottingham-based private client law firm specialising in personal and corporate succession law, has introduced its industry-leading Digital Colleague, Amelia. Continue reading April King Legal to Offer Clients Legal Advice with Amelia
NICE Receives a Perfect Score From Customers For WFM Product Innovation, Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report
NICE announced that it has been recognized as the market share leader in Workforce Management (WFM) for the 12th consecutive year based on seats by DMG Consulting LLC, a leading independent industry analyst firm. NICE has market share leadership with 32.1 percent for the period ending December 31, 2020, up 2.2 percentage points over the previous year; and also received the highest average product satisfaction score of 4.92 from customers. Continue reading NICE Receives a Perfect Score From Customers For WFM Product Innovation, Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report
Dialpad Announces CTO and COO Appointments to Drive Growth Through Innovation
Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced two additions to its executive team. Continue reading Dialpad Announces CTO and COO Appointments to Drive Growth Through Innovation
Stockport Homes chooses Civica’s digital housing software
Stockport Homes has agreed a new five-year, £1.2m contract with Civica, a global leader in software for public services. Civica will supply its cloud Cx Housing, Asset Management, Contractor Workforce and Abritas software to streamline the customer experience, increase automation and mobile services across the organisation. Continue reading Stockport Homes chooses Civica’s digital housing software
Salesforce Introduces Digital 360 for Industries: Pre-Built Apps to Deliver Digital Experiences Fast
In 2020, the world changed, forcing companies of all sizes and across all industries to quickly “go digital” — making safe consumer experiences like curbside pickup and grocery delivery the norm. Continue reading Salesforce Introduces Digital 360 for Industries: Pre-Built Apps to Deliver Digital Experiences Fast