Sinch AB, a global leader in cloud communications for mobile customer engagement, announced that it has entered into a definitive agreement to acquire MessengerPeople, a leading German software-as-as-service platform for conversational messaging. Continue reading Sinch extends leadership in conversational messaging through acquisition of MessengerPeople
Monthly Archives: September 2021
Contact centres simplified: 3 ways to turn theory into practice
In our last two blogs, we introduced the concept of adding simplicity to the contact centre and outlined the major barriers to success. Along the way, we shared several simplification strategies including how to step-up staff engagement programmes and refresh leadership skills. In this final blog in the series, we discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions… Continue reading Contact centres simplified: 3 ways to turn theory into practice
Babble’s acquisition of 8020 brings Scottish presence
Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisition of 8020. The deal provides scale to Babble while delivering a Scottish presence for the leading tech business as it continues its expansion. Continue reading Babble’s acquisition of 8020 brings Scottish presence
How e-bot7 is shaping the FinTech sector with the use of Artificial Intelligence: Changes of the Finance and Fintech industry
Conversational AI in the financial sector is transforming the industry. With AI and chatbots, banks can scale their customer service and provide high-quality, fast responses for their customers on multiple channels. Scalability is a key differentiator in digital transformation, enabling established banks to keep up with new competitors. Continue reading How e-bot7 is shaping the FinTech sector with the use of Artificial Intelligence: Changes of the Finance and Fintech industry
Primark Selects InMoment to Provide Customer Feedback, Understand Customers at Scale and Expand into New Markets
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, is the selected Customer Experience (CX) partner for global fashion retailer, Primark, supporting the brand to improve customer experience, increase customer loyalty, retention and repeat business. Continue reading Primark Selects InMoment to Provide Customer Feedback, Understand Customers at Scale and Expand into New Markets
SMG Expands Contact Center and Conversation Analytics Capabilities with CallMiner Partnership
Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with conversation analytics leader CallMiner. Continue reading SMG Expands Contact Center and Conversation Analytics Capabilities with CallMiner Partnership