8×8, a leading integrated cloud communications platform, announced that 8×8 XCaaS (eXperience Communications as a Service) is the industry’s first integrated cloud phone and contact centre solution to support multinational enterprises with operations in Russia. Continue reading 8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia
Monthly Archives: September 2021
Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World
Genesys®, a global cloud leader in customer experience orchestration, announced BeyondCX, the industry’s first eLearning program for contact centre employees and supervisors that teaches the soft skills necessary for delivering empathetic, personalized experiences in today’s digital world. Continue reading Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World
Infinity acquires ResponseTap
Infinity is pleased to announce that it has completed the acquisition of ResponseTap from its management and venture capital investors. Continue reading Infinity acquires ResponseTap
Sabio’s flexAnswer makes digital journeys more accurate and easier for customers
Sabio Group, the leading European full service CX provider, has launched a major new release of flexAnswer – the company’s powerful virtual assistant (VA) and knowledge management platform. Continue reading Sabio’s flexAnswer makes digital journeys more accurate and easier for customers
Dubber acquires world class AI technology company Notiv
Dubber Corporation Limited (Dubber) announces that it has acquired Brisbane, Australia based technology group Notiv. Notiv is a developer of innovative cloud-native AI-based products that turn meetings into transcribed notes, summaries, signals, actions, and more. Continue reading Dubber acquires world class AI technology company Notiv
LogMeIn Names Patrick McCue as Global Vice President of Channel Sales
LogMeIn, Inc., a leading provider of cloud-based SaaS solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, appointed Okta channel veteran, Patrick McCue, as its new Global Vice President of Channel Sales. Patrick will be responsible for leading the company’s high-growth strategy for channel sales and fostering relationships with key partners. Continue reading LogMeIn Names Patrick McCue as Global Vice President of Channel Sales