Qualtrics, the leader and creator of the Experience Management (XM) category, announced that it has completed its acquisition of Clarabridge, bringing the leader in omnichannel conversational analytics to the world’s #1 experience management platform. Continue reading Qualtrics Completes Acquisition of Clarabridge
Monthly Archives: October 2021
Customer Experience More Important Than Ever as New Report Finds Nearly Half of Consumers Say It Shapes Their Brand Opinion
Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, shares its expertise as a contributor and exclusive sponsor of the Execs In The Know CX Leaders Trends and Insights: Consumer Edition 2021 report. Continue reading Customer Experience More Important Than Ever as New Report Finds Nearly Half of Consumers Say It Shapes Their Brand Opinion
Smart Communications Expands European Presence by Appointing Sales Leader for Benelux and the Nordics
Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced the appointment of Ronald Kerkhof as Sales Director. He will accelerate the company’s presence and expertise in Continental Europe, focusing extensively on the Benelux and Nordics regions. Continue reading Smart Communications Expands European Presence by Appointing Sales Leader for Benelux and the Nordics
Momentive announces availability of new capabilities for GetFeedback Salesforce integrations to embed the voice of the customer across the business
Momentive, a leader in agile experience management, announced several new integrations between GetFeedback and the Salesforce platform and Slack. GetFeedback is an agile customer experience solution that can be easily deployed in days, not months, without depending on a heavy investment in technical resources or third-party experts. Continue reading Momentive announces availability of new capabilities for GetFeedback Salesforce integrations to embed the voice of the customer across the business
Sitecore Announces the Future of the Digital Experience Platform, Launching Industry’s First Enterprise SaaS Offering
Sitecore®, the global leader in digital experience platform software, announces Sitecore Experience Manager Cloud – the first entirely cloud-native CMS offering the design flexibility, integration-friendliness, and authoring experience for business users to create and deliver personalized digital experiences. Continue reading Sitecore Announces the Future of the Digital Experience Platform, Launching Industry’s First Enterprise SaaS Offering
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021
Calabrio, the customer experience intelligence company, unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. The findings were announced on the first day of the annual Calabrio Customer Connect (C3) conference. Continue reading New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021