Sangoma, an industry leader in delivering cloud-native Communications-as-a-Service solutions for businesses of all sizes, announced that they were named in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide for their UCaaS solution suite. Continue reading Sangoma Named In 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced LiveVox WFM. In today’s challenging environment, particularly with the rise in remote work due to the pandemic, running a contact centre efficiently while keeping customers and agents happy presents many challenges. Continue reading LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Centre →

CSG® is transforming the way companies engage with customers by arming today’s leading brands with future-ready, innovative solutions that drive extraordinary customer experiences and inspire loyalty. Today the company launched CSG Xponent™, a unified, cloud engagement hub that takes uninspired customer engagements and turns them into extraordinary customer experiences. Continue reading CSG Xponent Unleashes the Power to Create Extraordinary Customer Experiences for Leading Brands →

Uniphore announced that it has completed its acquisition of Jacada and is unveiling the industry’s most comprehensive platform that will further enable enterprises to transform customer experiences. Continue reading Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform →