Jacada Ltd., a leading provider of real-time agent assist solutions, announced the completion of its acquisition by Uniphore Technologies, the leader in Conversational Automation, in an all-cash transaction. Continue reading Uniphore Technologies Completes Acquisition of Jacada
Monthly Archives: October 2021
Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality
Home and hybrid working specialist Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide. Continue reading Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality
Her Majesty’s Courts & Tribunal Service achieves efficiency results with FourNet and Avaya
HM Courts & Tribunal Service (HMCTS), the UK Government agency responsible for the administration of criminal, civil and family courts and tribunals in England and Wales, is continuing to achieve efficiency results from its £1bn reform programme, which has been modernising services since 2016. Continue reading Her Majesty’s Courts & Tribunal Service achieves efficiency results with FourNet and Avaya
Infobip Recognised as The Established Leader in Juniper’s Competitor Leaderboard for CPaaS
Global communications company Infobip has been ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors, placing top for breadth and range of product as well as capacity. Continue reading Infobip Recognised as The Established Leader in Juniper’s Competitor Leaderboard for CPaaS
Go-Centric Expands Workforce To More Than 1,000 Across UK
Glasgow-based contact centre go-centric has rapidly expanded its workforce and now has more than 1,000 employees. Continue reading Go-Centric Expands Workforce To More Than 1,000 Across UK
8×8 Named a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide
8×8, a leading integrated cloud communications platform, announced it has been named a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the tenth consecutive year 8×8 has been recognized as a Leader in this report. Continue reading 8×8 Named a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide