CallMiner, the leading provider of conversation analytics to drive business improvement, announced that Marty Pankau has joined the company as chief customer officer (CCO), leading all aspects of customer success. Continue reading CallMiner Taps Marty Pankau as New Chief Customer Officer
Monthly Archives: October 2021
Puzzel signs strategic alliance with EvaluAgent
Puzzel, the leading European provider of cloud contact centre solutions, has announced the signing of a new strategic alliance with EvaluAgent, a leading Quality Assurance and Performance Management platform. Continue reading Puzzel signs strategic alliance with EvaluAgent
Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement
eGain, a leading cloud platform provider for customer engagement automation, announced that one of UK’s fastest growing motor insurers has selected eGain as their new platform for digital transformation of customer engagement. Continue reading Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement
Babble completes two more acquisitions in the North-East and Scotland
Babble, has announced two new acquisitions as it continues its growth. The deals – Digital Communications Systems Ltd (DCS) and Halo Communications Ltd (Halo) – continue Babble’s strategy of building a national brand with local presence. Continue reading Babble completes two more acquisitions in the North-East and Scotland
Capita-operated Ultra Low Emission Zone expansion launches in London
The expanded Ultra Low Emission Zone (ULEZ), which is operated by Capita, on behalf of Transport for London (TfL), has launched in London. Continue reading Capita-operated Ultra Low Emission Zone expansion launches in London
Dialpad Strengthens Its European Market Expansion With Workair Partnership
Dialpad, the industry leader in AI-powered communication and collaboration, today announced its partnership with Workair, a leading provider of business phone systems and contact centre solutions in Ireland. The Dialpad-Workair partnership will empower Workair to match rising demand for cloud communications solutions with Dialpad®, the one platform for a truly unified Communications as a Service (TrueCaaS™) experience. Continue reading Dialpad Strengthens Its European Market Expansion With Workair Partnership