Nuuday, Denmark’s largest provider of broadband, communication and entertainment services, has launched “Josefine,” an AI-powered voicebot capable of delivering dynamic, immediate and personalized experiences for customers interacting through its Avaya OneCloud communications and collaboration platform. Continue reading Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform
Monthly Archives: October 2021
Alida Announces $20 Million Equity Investment from Round13 Growth Fund
Alida, a leader in Total Experience Management (TXM), announced the closing of a new $20 million Series D funding round by Round13 Growth Fund, a highly-respected, late-stage growth equity investment fund, part of the Round13 Capital family of funds. Continue reading Alida Announces $20 Million Equity Investment from Round13 Growth Fund
Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has acquired Jumper.ai, a Singapore-based leader in omnichannel conversational commerce solutions. Continue reading Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai
Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers
As part of its recent market and technology momentum, Observe.AI announced the debut of its Intelligent Workforce Platform, a new way for contact centres to reach unprecedented levels of productivity and breakthrough business results. Continue reading Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers
Medallia Becomes the Official Feedback Partner for The McLaren Formula 1 Team
Medallia, Inc., the global leader in customer and employee experience, and McLaren Racing announced a partnership establishing Medallia as the Official Feedback Partner for the 2022 Formula 1 season. Continue reading Medallia Becomes the Official Feedback Partner for The McLaren Formula 1 Team
CallMiner Acquires Audio Capture Provider OrecX
CallMiner, a leading provider of conversation analytics to drive business improvement, announced that it has acquired OrecX, an audio and screen capture provider for recording, analytics and machine-based learning. Continue reading CallMiner Acquires Audio Capture Provider OrecX