Forrester added a new predictive capability to its FeedbackNow® solution to enable businesses to proactively anticipate customer experience (CX) issues before they occur. Equipped with powerful analytics, FeedbackNow allows businesses to collect critical real-time CX feedback at the point of experience so they can act where and when it matters. Continue reading Forrester Adds New Predictive Capability To Its FeedbackNow Solution To Help Businesses Proactively Anticipate And Address Customer Experience Issues
Monthly Archives: November 2021
SAP Hires Ritu Bhargava as Chief Product Officer for SAP Customer Experience
SAP announced that Ritu Bhargava will join SAP on November 15, 2021, to become chief product officer for SAP Customer Experience. Continue reading SAP Hires Ritu Bhargava as Chief Product Officer for SAP Customer Experience
Evolve IP and Dubber Announce Partnership to Provide Unified Call Recording and Voice Intelligence Services
Evolve IP®, a leading international service provider of Work Anywhere™ solutions, announced that it has partnered with Dubber, the world’s leading provider of cloud-based conversational recording and AI. Continue reading Evolve IP and Dubber Announce Partnership to Provide Unified Call Recording and Voice Intelligence Services
Elevēo Announces Cisco WebEx Contact Center Integration
Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor for over a decade, expands its deep integrations with all Cisco on-premise platforms to the cloud. Continue reading Elevēo Announces Cisco WebEx Contact Center Integration
Content Guru Announces Launch of Powerful New Workforce Management Solution
Leader in cloud contact centre and customer experience solutions, Content Guru, announced the launch of its new integrated workforce management (WFM) solution, storm® WFM. Continue reading Content Guru Announces Launch of Powerful New Workforce Management Solution
Aculab Joins the ForgeRock Trust Network
Aculab, a global provider of advanced speech and signal processing technologies for use in telecommunication applications, announced it has joined the ForgeRock Trust Network. Continue reading Aculab Joins the ForgeRock Trust Network