Following the company’s focus on continual development in the region, Aculab announced that Brien Jones-Lantzy joined as Director of Strategy and Growth in the Americas with Brody Bryant as Vice President of Sales Americas Region. Continue reading Aculab expands Executive Leadership Team
Monthly Archives: November 2021
A glimpse into 2022: How can contact centres plan ahead?
The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at Calabrio reflects on these before offering a glimpse into 2022, helping contact centres to plan ahead… Continue reading A glimpse into 2022: How can contact centres plan ahead?
Solvemate Enables Greater Customer Inclusiveness with Enhanced Accessibility Features
Conversational AI for Customer Service leader Solvemate announces the availability of improved accessibility for its customer service automation platform. Solvemate accessibility helps customer service teams extend the use of self-service to those with impairments so all customers can find instant answers. Continue reading Solvemate Enables Greater Customer Inclusiveness with Enhanced Accessibility Features
LINK Mobility integrated into Emarsys’ (SAP) omnichannel customer engagement platform
LINK, a leading global Communications Platform as a Service (CPaaS) provider is delighted to announce our new relationship with Emarsys, an SAP company that empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes. Continue reading LINK Mobility integrated into Emarsys’ (SAP) omnichannel customer engagement platform
LINK Mobility to strengthen conversational messaging capabilities by acquiring Italian-based NLP/AI Chatbot, Matelab Srl
LINK have entered into a definitive agreement to acquire Italian–based Matelab Srl. This acquisition will strengthen LINK’s conversational messaging capabilities with CCaaS, Natural Language Processing (NLP), and Artificial Intelligence (AI) chatbot competencies and will immediately bolster our omnichannel offerings. Continue reading LINK Mobility to strengthen conversational messaging capabilities by acquiring Italian-based NLP/AI Chatbot, Matelab Srl
Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and Cross-Selling in the Contact Centre
Lucidworks, the provider of next-generation AI-powered search applications and pioneer of the Connected Experience Cloud, shared results from a survey of more than 800 contact centre employees in the U.S. and U.K. about their experience as consumers and their experience working in customer service. Continue reading Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and Cross-Selling in the Contact Centre