AskNicely, a leader in customer experience software for service businesses, announced the results of its 2022 State of Frontline Survey. Conducted by Metrigy, and inclusive of 215 service businesses in the US, UK, Canada and Australia, the first-of-its-kind report identifies four key areas where companies can invest in empowering their frontline teams to significantly increase ROI from their customer experience (CX) investments. Continue reading AskNicely Releases 2022 State of Frontline Survey Identifying Top Service Business Investments for Customer Satisfaction, Employee Efficiency, and Revenue Growth
Monthly Archives: February 2022
National Social Security Fund Of Uganda Transforms Customer Experience With AI-Based Chatbot Powered By Avaya
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Continue reading National Social Security Fund Of Uganda Transforms Customer Experience With AI-Based Chatbot Powered By Avaya
Mopinion Debuts Conversational Feedback: User Feedback Made Personal
Mopinion, a leading user feedback software for digital channels, is proud to announce Conversational Feedback. This new and exciting addition will change the way companies collect valuable feedback from their online customers. Conversational Feedback combines traditional online surveys with a personal, chat-like appearance. Continue reading Mopinion Debuts Conversational Feedback: User Feedback Made Personal
Audiomack Chooses MoEngage to Create Personalized Experiences for Artists, Creators, and Music Lovers
Audiomack, the artist-first music streaming and discovery platform, has selected insights-led customer engagement platform MoEngage to accelerate user growth and provide more personalized experiences across push notifications, email marketing, and in-app campaigns. Continue reading Audiomack Chooses MoEngage to Create Personalized Experiences for Artists, Creators, and Music Lovers
Majorel Announces Expanded Strategic Partnership With Booking.com
Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces that it has agreed to an expanded strategic partnership with Booking.com. Continue reading Majorel Announces Expanded Strategic Partnership With Booking.com
Observe.AI’s New Offering for High-Volume B2C Sales Fuels Scalable, Sustainable Revenue Growth
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced the launch of its new offering designed to accelerate data-driven, high-volume sales enablement for B2C organizations. Continue reading Observe.AI’s New Offering for High-Volume B2C Sales Fuels Scalable, Sustainable Revenue Growth