Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region. Helen has been with Webhelp since 2012, and brings with her extensive experience from leading in-house and client-side customer service operations from her time as Chief Customer Solutions Officer. Continue reading Webhelp Appoints Helen Murray as Chief Client Officer for UK Region
Monthly Archives: February 2022
PCI Pal® Announces New Global Partnership with VoiceFoundry, a TTEC Digital Company
PCI Pal® – the global provider of cloud-based secure payment solutions – announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal services. Continue reading PCI Pal® Announces New Global Partnership with VoiceFoundry, a TTEC Digital Company
Dataphiles and Infobip take patient comms to new heights by evolving channel partnership
Software solutions company Dataphiles has announced the expansion of its partnership with global cloud communications provider Infobip, utilising its entire SaaS portfolio to provide revolutionary patient experiences across channels including LiveChat, SMS and email. Continue reading Dataphiles and Infobip take patient comms to new heights by evolving channel partnership
TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless CX with Its Next-generation CX Solutions
Based on recent analysis of the North American customer experience outsourcing services industry, Frost & Sullivan recognizes TaskUs with the 2022 North America Company of the Year Award. Continue reading TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless CX with Its Next-generation CX Solutions
Sabio Group Appoints New Head of Workforce Optimisation (WFO)
Sabio Group, the digital CX transformation specialist, has appointed a new head of Workforce Optimisation (WFO) as it looks to cement its position as a leading provider of contact centre technology. Continue reading Sabio Group Appoints New Head of Workforce Optimisation (WFO)
Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally
Medallia, the global leader in customer and employee experience, announced that more than 1,000 Hyatt properties will deploy Medallia Zingle’s messaging platform. Continue reading Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally