Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces that Jennifer Lee has assumed the role of Chief Operating Officer (COO), effective immediately. Continue reading Jennifer Lee Assumes Chief Operating Officer Role at Intradiem
Monthly Archives: February 2022
Mindful, the Omnipresent Engagement App, Now Available on Genesys AppFoundry
VHT, a leading provider of customer-experience software, announced that its advanced queuing technology, Mindful, is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Mindful, the Omnipresent Engagement App, Now Available on Genesys AppFoundry
UserTesting Report Reveals More Than One-third of UK Customers Suffer ‘Poor’ Banking Experiences
More than a third of traditional bank customers and 30% of fintech customers rate their most recent experience as ‘poor’ or ‘very poor’, according to new research from UserTesting, a leader in video-based human insight. Continue reading UserTesting Report Reveals More Than One-third of UK Customers Suffer ‘Poor’ Banking Experiences
Infobip integrates Viber Chatbots to platform offering
Global cloud communications company, Infobip has integrated Viber Chatbots messaging solution into its SaaS-based CPaaS offering comprising Infobip’s digital-first cloud contact centre ‘Conversations’, and ‘Answers’, its smart virtual assistant. Continue reading Infobip integrates Viber Chatbots to platform offering
DATAMARK Announces Its Recent Survey Results With the Sourcing Industry Group (SIG)
DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, recently conducted a survey in collaboration with the Sourcing Industry Group (SIG) regarding the evolving landscape of outsourcing and shared services. Continue reading DATAMARK Announces Its Recent Survey Results With the Sourcing Industry Group (SIG)
LINK Mobility awarded “Best RCS Provider” Platinum Winner by Juniper Research
LINK Mobility (LINK) has been recognized for its industry-leading innovation that enables global brands to more directly connect and engage with their customers. The Oslo-based technology company has been awarded Juniper Research’s “Best RCS Provider” Platinum title in the Telco Innovation category of the 2022 Future Digital Awards. Continue reading LINK Mobility awarded “Best RCS Provider” Platinum Winner by Juniper Research