Infobip, a global cloud communications platform and leader in omnichannel engagement, has strengthened its management with the introduction of a new strategic position to take it into the next phase of exponential growth and global expansion. Continue reading McKinsey & Company Partner joins Infobip as Chief Business Officer
Monthly Archives: February 2022
DRUID to accelerate digital transformation in the Middle East via a strategic partnership with Omnix International
Omnix International, a leading provider of end-to-end digital solutions in the Middle East, will join forces with DRUID, a leader in conversational AI technology for enterprise productivity, to accelerate the region’s digital transformation journey. Continue reading DRUID to accelerate digital transformation in the Middle East via a strategic partnership with Omnix International
New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot for Better, Faster Service
Pegasystems, the software company that crushes business complexity, announced Pega Voice AI and Messaging AI, two new solutions that analyse live customer service conversations in real time to help agents quickly resolve service requests with reduced manual effort. Continue reading New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot for Better, Faster Service
Content Guru Adds Instagram to its List of Integration Capabilities
Content Guru, has announced further enhancements to its storm® platform’s social media coverage. The latest upgrades bring Instagram integration to the market-leading storm contact centre solution for the first time, alongside the introduction of significant new features for storm’s popular Facebook plug-in. Continue reading Content Guru Adds Instagram to its List of Integration Capabilities
Case Study: Business Systems and Reed in Partnership
With a vital commitment to making a difference in communities, and supporting its contractual requirements, Reed in Partnership originally set out to look for a call recording system to manage its increasingly growing inbound and outbound calls. Continue reading Case Study: Business Systems and Reed in Partnership
Half of Service Agents Admit to Botching Customer Service Calls, Research Finds
More than half of customer service agents say they botch how they record customer requests during service calls — with nearly 40% admitting they regularly fail to understand their customers’ needs because they get distracted — according to new research by Pegasystems. Continue reading Half of Service Agents Admit to Botching Customer Service Calls, Research Finds