Calabrio, the customer experience intelligence company, announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores, quality of support and “likeliness to recommend” ratings from real users on G2, the world’s largest tech solutions review site. Continue reading Calabrio ONE Recognised as a Leader in G2 Contact Centre Workforce Report
Monthly Archives: February 2022
New Study Shows Nearly 80 Percent of Companies Will Implement Conversational Customer Engagement to Improve Customer Experience
Nearly 80% of companies have or will implement conversational customer engagement — the practice of communicating interactively with customers from one digital channel to another while retaining context — to improve customer experience, according to new research from IDC commissioned by Sinch. Continue reading New Study Shows Nearly 80 Percent of Companies Will Implement Conversational Customer Engagement to Improve Customer Experience
Smart Communications and OneSpan Partner to Expand Value of Customer Conversations with Electronic Signature Integration
Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, and OneSpan Inc., a global leader in digital identity verification and e-signatures, announced a partnership that integrates OneSpan’s e-signature product, OneSpan Sign, into the Smart Communications platform to extend the value of the total customer experience. Continue reading Smart Communications and OneSpan Partner to Expand Value of Customer Conversations with Electronic Signature Integration
Vodafone and RingCentral launch new communications platform for businesses
Vodafone and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, have launched ‘Vodafone Business UC with RingCentral’, a cloud communications platform offering organisations more choice, flexibility, and simplicity when it comes to workforce collaboration and remote working. Continue reading Vodafone and RingCentral launch new communications platform for businesses
Specsavers selects LINK Mobility to transform its conversational messaging
Following a competitive procurement process, LINK Mobility (LINK), Europe’s leading provider of mobile messaging communications, announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry, audiology, and healthcare services. The partnership enables Specsavers to perform conversational messaging and marketing communications over SMS, Rich SMS and RCS. Continue reading Specsavers selects LINK Mobility to transform its conversational messaging
Press Ganey Announces Plans to Acquire Forsta
Press Ganey, a renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced its plans to acquire Forsta, an industry-leading global provider of customer experience and market research technology. The transaction is expected to close in the first or second calendar quarter of 2022, and is subject to regulatory approvals and other customary closing conditions. Continue reading Press Ganey Announces Plans to Acquire Forsta