Quinyx, a world leader in Workforce Management technology, announced that it had completed the acquisition of Concrete, a leading employee engagement, store operations, and task management platform. Continue reading Quinyx acquires Concrete and disrupts the WFM space
Monthly Archives: April 2022
LivePerson upgrades Conversation Assist to supercharge agents with real-time AI recommendations
LivePerson, a global leader in Conversational AI, announced significant upgrades to its Conversation Assist capabilities, which provide agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click. Continue reading LivePerson upgrades Conversation Assist to supercharge agents with real-time AI recommendations
Cinos to support digital transformation within Police Scotland after seven-year contract award
Cinos has been awarded with a contract from the Scottish Police Authority for the provision of a Unified Communications and Contact Platform (UCCP) for Police Scotland. After a rigorous tender process, Cinos were awarded with the seven-year contract via the Network Services 2 Framework. Continue reading Cinos to support digital transformation within Police Scotland after seven-year contract award
Sabio Group Unveils ‘Sabio Console’
Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels. Continue reading Sabio Group Unveils ‘Sabio Console’
Sigma Connected bolsters senior management team
A leading business outsourcing provider has announced the appointment of a new senior director who will support and develop the company’s renowned offshore offering in South Africa. Continue reading Sigma Connected bolsters senior management team
Pexip Engage – a Video-Enabled Customer Engagement Application – Released Today
Pexip, a global video communication platform, announced that it has launched Pexip Engage, an innovative new customer engagement application. Continue reading Pexip Engage – a Video-Enabled Customer Engagement Application – Released Today