Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design and orchestrate personalised customer experiences across channels including WhatsApp, Rich Communications Services (RCS) and Facebook Messenger. Continue reading Infobip partners with BT to enhance customer experience offering for businesses in the UK
Monthly Archives: May 2022
Daisy Communications Ltd. acquires Communicate Better Ltd.
Telecommunications specialist Daisy Communications has acquired Communicate Better. From Friday, May 27 the award-winning managed technology provider of IT, mobile, telephony and telematics, will become part of Daisy Communication’s expert, independent offering. Continue reading Daisy Communications Ltd. acquires Communicate Better Ltd.
NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk
NICE announced that Aioi Nissay Dowa Insurance Co. Ltd. of Japan has significantly increased its operational efficiency, cut costs and reduced average handle times at its emergency call centre after implementing NICE Advanced Process Automation (APA) solutions. Continue reading NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk
Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace
Intrado Corporation, a global leader in technology-enabled services, announced Mosaicx, its conversational artificial intelligence (“AI”) solution, is now available on Google Cloud Marketplace. Unlike traditional customer service technologies such as interactive voice response (“IVR”), which rely on menus and phone trees, Mosaicx understands the intent of the conversation. Continue reading Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace
Medallia’s Thunderhead Named a Strong Performer for Real-Time Interaction Management by Independent Research Firm
Medallia, the global leader in customer and employee experience, announced that its journey orchestration platform, Thunderhead, has been named a strong performer in The Forrester Wave™: Real-Time Interaction Management, Q2 2022. Continue reading Medallia’s Thunderhead Named a Strong Performer for Real-Time Interaction Management by Independent Research Firm
Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight
Verint® announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions. The integration enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions. Continue reading Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight