Tech Mahindra, a leading provider of digital transformation, consulting and business reengineering services & solutions, announced that it has expanded its collaboration with long-standing partner Pegasystems to create an expanded ecosystem over the next five years. Continue reading Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally
Monthly Archives: May 2022
Stagecoach officially opens new Perth contact centre
Stagecoach, the UK’s largest bus and coach operator has officially opened its new customer contact centre, based at its headquarters in Perth. Stagecoach UK Managing Director Carla Stockton-Jones officially launched the contact centre with local authorities and industry bodies. Continue reading Stagecoach officially opens new Perth contact centre
Transport for NSW Selects Alvaria Workforce Engagement Management Suite
The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. Continue reading Transport for NSW Selects Alvaria Workforce Engagement Management Suite
Construction starts at landmark new office development as BT commits to Dundee
Construction has officially begun on BT Group’s brand new multi-million pound contact centre in Dundee as Kate Forbes, Cabinet Secretary for Finance and Economy, and Rob Shuter, CEO of BT Enterprise participated in the ground-breaking ceremony. Continue reading Construction starts at landmark new office development as BT commits to Dundee
8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy
8×8, a leading integrated cloud communications platform provider, announced an expanded distribution relationship and resale go-to-market strategy with Ingram Micro Cloud, a global technology solutions provider and operator of one of the world’s largest cloud marketplaces for the channel. Continue reading 8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy
UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe
UserZoom, the pioneer of the Digital User Experience (UX) Insights category, announced the acquisition of Testapic, the leading UX insights company in France. This enables UserZoom to empower more teams across the globe with the high-quality user insights they need to build exceptional digital experiences. Continue reading UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe
New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys
Airline flight volumes are down, but airline customer communication is at an all-time high due to issues of flight cancellations, refunds, and credit and voucher requests. Airlines saw an increase of 300 percent in monthly conversations around flight bookings, at a time when global passenger numbers have been trending around one-fifth of 2019 levels, according to research conducted by Verint®. Continue reading New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys
Infinity becomes preferred partner of Automotive Transformation Group
Infinity, the leading call intelligence provider, has announced a new partnership with Automotive Transformation Group, a leading provider of automotive solutions. Continue reading Infinity becomes preferred partner of Automotive Transformation Group
MaxContact builds on record year of growth with new VP of Engineering
Manchester-based customer engagement technology provider MaxContact announces a key new appointment to the senior team following an unprecedented period of growth. Continue reading MaxContact builds on record year of growth with new VP of Engineering
ActiveOps announces new enhancements in ControliQ workforce management software
ActiveOps PLC., the management process automation company, announces the release of new and improved capabilities to its leading enterprise workforce management software for service operations, ControliQ. Continue reading ActiveOps announces new enhancements in ControliQ workforce management software
Doctor Anywhere Chooses Vonage to Power Telehealth Services in Southeast Asia
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Doctor Anywhere, a regional omnichannel healthcare company headquartered in Singapore, to deliver timely and effective digital healthcare solutions across Southeast Asia using Vonage’s Video API. Continue reading Doctor Anywhere Chooses Vonage to Power Telehealth Services in Southeast Asia
Gartner Says Adaptable Sales Organizations Must Rethink Their Customer Understanding, Engagement and Operating Models
Sales leaders looking to cultivate an adaptable sales organization should rethink their current sales efforts across three dimensions, according to Gartner, Inc. Those dimensions include: customer understanding, customer engagement and operating models. Continue reading Gartner Says Adaptable Sales Organizations Must Rethink Their Customer Understanding, Engagement and Operating Models
Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports
Genesys®, a global cloud leader in customer experience orchestration has received worldwide recognition for its growth and innovation by Frost & Sullivan in its regional cloud contact centre reports.[1] Continue reading Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports
ChatLingual Accelerates Global Expansion with UK Headquarters
ChatLingual, the global, multilingual contact centre platform provider, announced new UK Headquarters as it expands its innovative solution to enable agents to communicate in 100 languages in real time. The announcement follows news that ChatLingual recently closed a Series A funding led by Lewis & Clark Venture Capital. Continue reading ChatLingual Accelerates Global Expansion with UK Headquarters
Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel
Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital channels. Now consumers can resolve their customer support issues over the phone, through chat, or SMS, and seamlessly switch between these channels if necessary. Continue reading Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel