Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally

Tech Mahindra, a leading provider of digital transformation, consulting and business reengineering services & solutions, announced that it has expanded its collaboration with long-standing partner Pegasystems to create an expanded ecosystem over the next five years. Continue reading Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally

8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy

8×8, a leading integrated cloud communications platform provider, announced an expanded distribution relationship and resale go-to-market strategy with Ingram Micro Cloud, a global technology solutions provider and operator of one of the world’s largest cloud marketplaces for the channel. Continue reading 8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy

UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe

UserZoom, the pioneer of the Digital User Experience (UX) Insights category, announced the acquisition of Testapic, the leading UX insights company in France. This enables UserZoom to empower more teams across the globe with the high-quality user insights they need to build exceptional digital experiences. Continue reading UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe

New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys

Airline flight volumes are down, but airline customer communication is at an all-time high due to issues of flight cancellations, refunds, and credit and voucher requests. Airlines saw an increase of 300 percent in monthly conversations around flight bookings, at a time when global passenger numbers have been trending around one-fifth of 2019 levels, according to research conducted by Verint®. Continue reading New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys

Doctor Anywhere Chooses Vonage to Power Telehealth Services in Southeast Asia

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Doctor Anywhere, a regional omnichannel healthcare company headquartered in Singapore, to deliver timely and effective digital healthcare solutions across Southeast Asia using Vonage’s Video API. Continue reading Doctor Anywhere Chooses Vonage to Power Telehealth Services in Southeast Asia

Gartner Says Adaptable Sales Organizations Must Rethink Their Customer Understanding, Engagement and Operating Models

Sales leaders looking to cultivate an adaptable sales organization should rethink their current sales efforts across three dimensions, according to Gartner, Inc. Those dimensions include: customer understanding, customer engagement and operating models. Continue reading Gartner Says Adaptable Sales Organizations Must Rethink Their Customer Understanding, Engagement and Operating Models

ChatLingual Accelerates Global Expansion with UK Headquarters

ChatLingual, the global, multilingual contact centre platform provider, announced new UK Headquarters as it expands its innovative solution to enable agents to communicate in 100 languages in real time. The announcement follows news that ChatLingual recently closed a Series A funding led by Lewis & Clark Venture Capital. Continue reading ChatLingual Accelerates Global Expansion with UK Headquarters

Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel

Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital channels. Now consumers can resolve their customer support issues over the phone, through chat, or SMS, and seamlessly switch between these channels if necessary. Continue reading Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel