8×8, a leading integrated cloud communications platform, announced that Swim England, the national governing body for swimming in England, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to equip the company’s employees and contact centres with the communications capabilities needed to operate within the modern workplace. Continue reading Swim England Embraces the Flexibility of Remote Work with 8×8 XCaaS
Monthly Archives: May 2022
Poly Identifies Twelve Considerations for Navigating Hybrid Working
Poly published a new report titled The Journey to Hybrid Working: Twelve Considerations, in partnership with workplace research platform WORKTECH Academy. The new report explores twelve considerations for companies to navigate hybrid working, and identifies the key challenges around people, technology, and spaces that employers face. Continue reading Poly Identifies Twelve Considerations for Navigating Hybrid Working
Nuance Named Leader in Opus Research 2022 Enterprise-Scale Conversational AI Ranking
Nuance® announced it was recognized as a Leader in Opus Research’s 2022 Decision Makers’ Guide to Enterprise Intelligent Assistants report. Continue reading Nuance Named Leader in Opus Research 2022 Enterprise-Scale Conversational AI Ranking
Zowie Closes $14M Series A From Tiger Global To Help eCommerce Brands Turn Customer Support Into Sales
Zowie, the only AI-powered chatbot technology built specifically for eCommerce teams who want to drive sales through customer support, announced $14 million in Series A funding led by Tiger Global Management. Continue reading Zowie Closes $14M Series A From Tiger Global To Help eCommerce Brands Turn Customer Support Into Sales
Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance
Creative Virtual, a world leader in conversational AI for customer and employee engagement, has partnered with Service Management Group (SMG) to deliver an industry-first dynamic assistance capability. This integrated offering helps brands identify and address friction points, provide in-the-moment issue resolution, and increase conversion rates. Continue reading Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance
Helpshift Launches First Free Plan for Metaverse Customer Support
Helpshift, the established leader in in-app customer service and user support for mobile-first brands, has announced the availability of Feedback+, a new free plan for in-app customer support. This is Phase One of the company’s rollout of Metashift, its patented user support and customer service solution for the Metaverse. Continue reading Helpshift Launches First Free Plan for Metaverse Customer Support