Khoros, an award-winning leader in digital-first customer engagement software and services, announced the promotion of Dillon Nugent to Chief Marketing Officer (CMO). Continue reading Khoros Appoints Dillon Nugent as Chief Marketing Officer
Monthly Archives: June 2022
Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform
Medallia, the global leader in customer and employee experience, announced Talisis, an education and skill development platform, has experienced a 20-point Net Promoter Score® (NPS) increase in a single year using Medallia Experience Cloud. Continue reading Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform
UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years
Nearly six out of ten (59%) of IT professionals across the UK said their organisation increased its investment into customer service operations over the past two years. That’s according to a new study commissioned by Enghouse Interactive. Continue reading UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years
London Borough of Hounslow Modernises Local Government with 8×8 XCaaS™
8×8, a leading integrated cloud communications platform provider, announced that the London Borough of Hounslow has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to support over 1,500 employees. Continue reading London Borough of Hounslow Modernises Local Government with 8×8 XCaaS™
ASAPP AutoTranscribe, World’s Most Accurate Real-time Speech-to-Text Technology for Contact Centres, Now Available as API
ASAPP, Inc., the AI Cloud company for Contact Centers launched AutoTranscribe—the most accurate, real-time, speech-to-text transcription service. Continue reading ASAPP AutoTranscribe, World’s Most Accurate Real-time Speech-to-Text Technology for Contact Centres, Now Available as API
Bambuser and LVMH signs 3-year renewal of Master Agreement
Bambuser announced it has signed a renewal of the Master Agreement with LVMH Moët Hennessy Louis Vuitton (LVMH). The Master Agreement includes the One-to-One and the One-to-Many solutions from the Bambuser product suite. Continue reading Bambuser and LVMH signs 3-year renewal of Master Agreement