Ada, on a mission to help the world’s most innovative brands automate more valuable interactions, announced several new product launches and updates. The Automated Brand Interaction (ABI) company has introduced new no-code builder tools, social channels, proactive SMS, and a global application directory — with additional exciting innovations in the works. Continue reading Ada Announces New App Directory and a Suite of Product Updates
Monthly Archives: June 2022
Uniphore Solutions Now Available as Genesys Premium AppFoundry Application
Uniphore, the leader in Conversational Automation, announced that Uniphore U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys AppFoundry®—the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Uniphore Solutions Now Available as Genesys Premium AppFoundry Application
Majorel and Sitel Group® agree on key terms for a potential merger, transforming two high-profile CX groups into a global industry leader
Sitel Group®, one of the largest providers of customer experience (CX) products and solutions, announced with Majorel Group Luxembourg S.A. (“Majorel”), a leading global provider of next-generation end-to-end CX solutions for digital-native and vertical-leading brands, that it has agreed on a non-binding term sheet which provides for a legal merger of Majorel with Sitel Group under Luxembourg law with Majorel Group Luxembourg S.A. ceasing to exist (the “Proposed Merger,” and the surviving company the “combined entity”). Continue reading Majorel and Sitel Group® agree on key terms for a potential merger, transforming two high-profile CX groups into a global industry leader
Webio secures $4m to scale conversational AI in the collections and payments industry
Irish start-up Webio, a leader in Conversational AI in the credit and collections and payments industry, has announced a series A funding round led by Finch Capital. Webio is primed to scale up following the digital shift during the pandemic and the uncertain economic climate to make difficult conversations about payments easy through their Conversation AI. Continue reading Webio secures $4m to scale conversational AI in the collections and payments industry
AXA celebrates official opening of its Customer Contact Centre in Derry and seek to recruit 40 staff
AXA, one of Londonderry’s significant employers, formally opened its new Customer Contact Centre in a state-of-the-art building at Springtown Centre on June 10. Continue reading AXA celebrates official opening of its Customer Contact Centre in Derry and seek to recruit 40 staff
ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.
UK home furnishing retailer ScS have chosen SVL to upgrade their customer experience and contact centre services by providing them with global market leading solution NICE CXOne. Continue reading ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.