Webhelp, a leading global provider of customer experience (CX) and business solutions, has been chosen by The Sandbox, a leading decentralized gaming virtual world and a subsidiary of Animoca Brands, as a partner to help build community engagement both inside and outside the game environment. Continue reading Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement
Monthly Archives: June 2022
Nametag Launches “Out-of-the-Box” Customer Identification Solution to Bring Greater Security and Efficiency to Customer Support Teams
Nametag, the leading ID-based authentication company, launched a new identification solution for customer support teams. This latest innovation includes a no code, out-of-the-box portal for identity verification, bringing the customer support experience into the 21st century. Continue reading Nametag Launches “Out-of-the-Box” Customer Identification Solution to Bring Greater Security and Efficiency to Customer Support Teams
ActiveOps launches CaseworkiQ
ActiveOps, the management process automation company, announces the launch of CaseworkiQ, a workforce management solution designed to support operations with large caseloads and high compliance environments. CaseworkiQ builds and expands on existing ActiveOps workforce optimisation solutions to now support case environments. Continue reading ActiveOps launches CaseworkiQ
Poor mental health costs UK contact centres almost £1 billion each year
Those working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m1 in lost productivity every year. That’s according to a new study, Duty of Care Gap2, released by customer engagement software specialists MaxContact. Continue reading Poor mental health costs UK contact centres almost £1 billion each year
Revolut Partners with Vonage to Improve Customer Service Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution to improve communications with customers. Continue reading Revolut Partners with Vonage to Improve Customer Service Experience
Verint Introduces Total Quality, New Quality Management Capabilities to Help Brands Close the Engagement Capacity Gap
Verint® announced Verint Total Quality, a strategic, holistic approach to elevating quality across the enterprise, driving employee engagement, performance improvement, compliance adherence and an overall exceptional customer experience. Continue reading Verint Introduces Total Quality, New Quality Management Capabilities to Help Brands Close the Engagement Capacity Gap