CSS Corp, a global CX and technology services provider, and Conversica, the leading provider of Conversation Automation solutions for enterprise revenue teams, have announced a strategic partnership to help enterprises elevate their customer experiences and generate new revenue streams. Continue reading CSS Corp and Conversica Join Hands to Drive Conversation Automation Innovation and Help Enterprises Unlock New Revenue Streams
Monthly Archives: July 2022
MessageMedia extends customer reach with acquisition of Smooth Messenger
Leading global messaging provider MessageMedia has acquired Melbourne-based Smooth Messenger, a text messaging application that integrates with Zoho, a leading CRM platform. Continue reading MessageMedia extends customer reach with acquisition of Smooth Messenger
Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue
Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announces a new enhancement to its SMS communication capabilities enabling Conversica AI Assistants to start two-way conversations with opted-in prospects and customers through text messaging—from the first point of contact. Continue reading Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue
8×8 CPaaS Delivers No-code Functionality to Enable Enterprises to Easily Build Engaging Customer Experiences
8×8, a leading integrated cloud communications platform provider, announced the availability of 8×8 Connect Automation Builder, a no-code multiple-channel communications management solution allowing a wide array of user roles in organizations, from marketing operations to customer support, to easily build engaging customer experiences. Continue reading 8×8 CPaaS Delivers No-code Functionality to Enable Enterprises to Easily Build Engaging Customer Experiences
Why there’s never been a better time for channel partners to offer Workforce Engagement Management solutions
Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud?… Continue reading Why there’s never been a better time for channel partners to offer Workforce Engagement Management solutions
Wales Air Ambulance Charity partners with Arvato on digital transformation drive
Arvato CRM Solutions has been appointed as Wales Air Ambulance Charity’s new digital transformation partner to help the Charity raise funds more effectively and reduce its environmental impact by transforming and future-proofing its systems. Continue reading Wales Air Ambulance Charity partners with Arvato on digital transformation drive