Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a million Euros for enterprise communications company DigitalWell to upgrade its customer service systems. Continue reading DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Daily Archives: September 8, 2022
Terazo Acquires c20y
Terazo, a software development and managed services firm, announced that it has acquired Berlin-based c20y, the European leader in cloud contact centre integration services. The strategic acquisition will give Terazo an international presence with team members on the ground across Europe to support current and future clients. Continue reading Terazo Acquires c20y
Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement
Capitec Bank, South Africa’s biggest and fastest-growing digital bank, and LivePerson, a global leader in customer engagement solutions, announced a strategic partnership to transform Capitec’s customer experience in line with its mission to help clients “bank better to live better.” Continue reading Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement
PanTerra Announces Microsoft Teams Integration to Increase Collaboration Flexibility
PanTerra Networks announced two Microsoft Teams integrations, providing flexibility for multi-platform collaboration. PanTerra’s MS Teams integration will provide a highly reliable telephony infrastructure that seamlessly integrates with the MS Teams front-end providing both basic calling capabilities as well as enhanced UCaaS functionality. Continue reading PanTerra Announces Microsoft Teams Integration to Increase Collaboration Flexibility
Carbyne Raises $56 Million in Series C Funding to Modernise Emergency Contact Centres
Carbyne , the leading provider of cloud-native emergency contact centre solutions, announced that it raised $56 million in Series C funding. Continue reading Carbyne Raises $56 Million in Series C Funding to Modernise Emergency Contact Centres
Forethought Launches Discover
Forethought, the Human-Centred AI Platform, announced the launch of Discover™. This product complements the existing three products in the Platform: Solve, Triage and Assist. Discover delivers proactive support insights fast, with low effort and investment. Continue reading Forethought Launches Discover