Carbyne , the leading provider of cloud-native emergency contact centre solutions, announced that it raised $56 million in Series C funding. Continue reading Carbyne Raises $56 Million in Series C Funding to Modernise Emergency Contact Centres
Monthly Archives: September 2022
Forethought Launches Discover
Forethought, the Human-Centred AI Platform, announced the launch of Discover™. This product complements the existing three products in the Platform: Solve, Triage and Assist. Discover delivers proactive support insights fast, with low effort and investment. Continue reading Forethought Launches Discover
PolyAI raises $40m to enable enterprise voice assistants to speak like people
PolyAI, the leading provider of enterprise voice assistants, has raised $40 million in a Series B funding round led by Georgian with participation from Twilio Ventures as well as existing investors (Khosla Ventures, Point72 Ventures, Amadeus Capital Partners), bringing its total funding to $70 million. Continue reading PolyAI raises $40m to enable enterprise voice assistants to speak like people
Infobip builds an integration for HubSpot to enhance customer experience
Infobip, the global cloud communications platform, has built an integration with CRM platform HubSpot to provide WhatsApp and SMS messaging for HubSpot’s clients. Continue reading Infobip builds an integration for HubSpot to enhance customer experience
Greater Manchester Police welcomes a record number of call handler recruits to Force Contact Centre
Greater Manchester Police (GMP) has welcomed its largest ever intake of 54 new call handler recruits at Sedgley Park Training Centre. The new starters are set to undergo an intensive 7-week training course and once complete, they will join colleagues in the Force Contact Centre (FCC) who are the voice of GMP. Continue reading Greater Manchester Police welcomes a record number of call handler recruits to Force Contact Centre
TTEC opens global delivery centre in South Africa
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced the opening of a new global delivery centre in South Africa. Continue reading TTEC opens global delivery centre in South Africa