Zingtree, a conversational workflow software that turns every contact centre agent into an expert, is pleased to announce its partnership with TTEC Digital, a business segment of TTEC Holdings, Inc., one of the largest global digital CX technology and services innovators for end-to-end, digital CX solutions, to further its mission to elevate contact centre agent productivity. Continue reading Zingtree Announces TTEC Digital Partnership to Improve Contact Centre Agent Productivity
Daily Archives: October 31, 2022
Introducing enhanced workflow tools to power modern work—all from Dropbox
Distributed work is here to stay, and people and teams across continents and time zones need to be more connected than ever. In this new reality, we spend more time working in our virtual screens than in a physical office. But unfortunately, our digital tools haven’t kept up. Continue reading Introducing enhanced workflow tools to power modern work—all from Dropbox
Teleperformance Acquires PSG Global Solutions
Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced that it has acquired PSG Global Solutions, LLC (“PSG”) from its management and private investors. Continue reading Teleperformance Acquires PSG Global Solutions
Forsta Named a Leader in the G2 Grid® for Experience Management Software by Real Users on G2
Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, announced the achievement of Leader standing on the G2 Grid® for Experience Management Software by G2, the world’s largest and most trusted software marketplace. Continue reading Forsta Named a Leader in the G2 Grid® for Experience Management Software by Real Users on G2
NICE CXone Selected by Penrith City Council to Optimize its Contact Center Operations
NICE announced that Penrith City Council has selected NICE’s CXone cloud native platform to deliver an enhanced customer experience with improved efficiencies across its contact centre operations. Continue reading NICE CXone Selected by Penrith City Council to Optimize its Contact Center Operations