Sprinklr, the Unified-CXM platform for modern enterprises, and Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced a new partnership that will help companies enhance social customer service. Continue reading Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
Monthly Archives: January 2023
Genesys Announces Strategic Collaboration Agreement with AWS
Genesys®, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organizations create exceptional experiences through deeper coordination of technologies and intelligent, automated solutions. Continue reading Genesys Announces Strategic Collaboration Agreement with AWS
NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application Smarter
NICE announced the launch of ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer community. NICE is expanding its AI and Analytics leadership beyond the software market with AI services, enabling creators access to unrivalled data to enrich every moment of every customer interaction. Continue reading NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application Smarter
Majorel launches Majorel X as a platform for CX transformation services
Majorel, a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X, as a platform for CX transformation services. Continue reading Majorel launches Majorel X as a platform for CX transformation services
Enghouse Systems to acquire Qumu expanding its SaaS Enterprise Video offering
Qumu Corporation, a leading provider of cloud-based enterprise video technology, and Enghouse Systems Ltd., a leading global provider of enterprise software solutions serving certain enterprise vertical markets, jointly announced the execution of a merger agreement by which Enghouse will acquire Qumu. Continue reading Enghouse Systems to acquire Qumu expanding its SaaS Enterprise Video offering
Kaleyra Announces New Slate of WhatsApp Chatbots
Kaleyra, the trusted communications platform for global enterprises and one of Juniper’s top five global CPaaS leaders, has unveiled a new lineup of chatbots for WhatsApp Business that will allow businesses to create advanced conversational experiences on the platform. Continue reading Kaleyra Announces New Slate of WhatsApp Chatbots