Bharti Airtel, India’s leading telecommunications service provider today announced that it has built an AI-based solution, in collaboration with NVIDIA which will improve the overall customer experience for all in-bound calls to its contact centre. Continue reading Airtel deploys AI-powered speech analytics solutions for customer service transformation with NVIDIA
Monthly Archives: February 2023
Boost.ai Partners with Lydonia, Heralding a New Age of Customer Service Through Automation
Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with Lydonia Technologies, the leading provider of Intelligent Automation software and solutions. Continue reading Boost.ai Partners with Lydonia, Heralding a New Age of Customer Service Through Automation
Cognigy Joins AWS Independent Software Vendor Accelerate Program
Cognigy, a Conversational AI market leader, announced that it has been selected to participate in the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners who provide software solutions that run on or integrate with AWS, dedicated to the global business development of AWS Partners. Continue reading Cognigy Joins AWS Independent Software Vendor Accelerate Program
Startek Named on IAOP® Global Outsourcing 100 List
Startek ®, a global CX solutions provider, announced that it has been named on The Global Outsourcing 100® list by the International Association of Outsourcing Professionals® (IAOP®). Continue reading Startek Named on IAOP® Global Outsourcing 100 List
Ogi Enhances Customer Connectivity with Localz Technology
Localz, leading expert in customer empowerment technology for the last mile, has been selected by Ogi, Wales’s fastest-growing homegrown broadband provider, to enhance its customer experience. Using Localz technology, Ogi brings a connected customer experience to broadband installation appointments. Continue reading Ogi Enhances Customer Connectivity with Localz Technology
NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) Report
NICE announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) for the second consecutive year. Continue reading NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) Report