NICE announced Enlighten Actions, which allows organizations to create smart and humanized CX through the integration of Enlighten AI and Generative AI. Enlighten Actions brings together Enlighten, NICE’s highly mature and differentiated purpose-built AI for CX, and the generative models from Open AI. Continue reading NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI
Monthly Archives: March 2023
US Medical Organisation Improves Patient Appointment Process With Proactive Outbound Dialling from Noetica
Noetica – A British company, developing software products for the global contact centre market, announced that a medical organisation in the U.S. has deployed its SmartBound™ solution. Continue reading US Medical Organisation Improves Patient Appointment Process With Proactive Outbound Dialling from Noetica
NHS Highland partners with Maintel to transform its telephony solutions
NHS Highland – Argyll & Bute Health & Social Care has selected Maintel, the pioneering cloud and managed services company, to deliver a new and improved telephony system. Continue reading NHS Highland partners with Maintel to transform its telephony solutions
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Continue reading Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Five9, a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact centre and the marketing teams closer together to enable more “fluid” CX. Continue reading Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization
Dynamic Yield, a Mastercard company, unveiled Element, an exclusive suite of Mastercard applications and extensions integrated into Dynamic Yield’s Experience OS. As consumer demand for personalization continues to grow, brands must differentiate their approach to providing relevant experiences at scale. Continue reading Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization