Arvato CRM Solutions has strengthened its leadership team with two senior board appointments to support its continued growth, following a string of new contract wins. Continue reading Major customer experience provider expands leadership team following strong performance
Monthly Archives: March 2023
CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new artificial intelligence (AI)-driven capabilities for improved redaction and automated summarization. Continue reading CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities
LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
LiveVox announced a partnership with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. CACS X is CGI’s next-generation, cloud-native debt management offering that delivers a revolutionary solution for driving customer-centric default management across the collections lifecycle. Continue reading LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced innovations incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI into its XI Platform–making the company the first customer experience vendor to do so. Continue reading InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform
Announcing One TTEC Digital
Throughout its 40-year history, TTEC has continually invested in specialized technology expertise to ensure we have the breadth of capabilities our clients require to maximize complex technology ecosystems and create exceptional customer experiences. Continue reading Announcing One TTEC Digital
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance
Cyara, the creator and leader of the Customer Experience (CX) Assurance category, announced its acquisition of industry-leading global communication testing company Spearline, headquartered in Ireland. Continue reading Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance