GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, announced dozens of new features across its products, helping customers and IT teams save time and money. Continue reading What’s New with GoTo: New Integrations, Analytics, and an Improved App Experience
Monthly Archives: April 2023
Kore.ai Launches AgentAssist for Zendesk Support
Kore.ai, the world’s leading enterprise conversational AI platform and solutions provider, announced the integration of its conversational AgentAssist with intelligent virtual assistant (IVA) automation for Zendesk, Inc Support. Continue reading Kore.ai Launches AgentAssist for Zendesk Support
Descartes Acquires Localz
Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that it has acquired the assets of Localz, a technology platform to help engage with customers on the day they’re having goods or services delivered. Continue reading Descartes Acquires Localz
Uniphore Now Available in AWS Marketplace
Uniphore, the leading conversational AI and automation platform, announced its availability in Amazon Web Services (AWS) Marketplace, a digital catalogue that customers can use to find, buy, deploy, and manage third-party software, data, and services to build solutions and run their businesses. Continue reading Uniphore Now Available in AWS Marketplace
Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK
Infobip, the global cloud communications platform, has partnered with leading British retailer Asda to support its customer communications for grocery and online orders teams by launching the largest RCS (Rich Communication Services) business messaging traffic in the UK. Continue reading Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements
Puzzel, a leading provider of cloud-based contact centre solutions, has announced its new suite of tools to successfully manage customer interactions from sales to support – helping contact centre teams create a coherent, consistent experience across all touch points. Continue reading Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements